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Procedure
Through the use of
its flexible payroll application, Liberty Mutual has the ability
to tailor its delivered offering in a way that results in the
least amount of impact on the employer. Clear communication of
the program goal ensures an effective implementation.
Three months before the program launch date, project meetings
begin.
These are the objectives of the initial meeting:
- Identify
contacts
- Provide an
overview of the payroll process
- Determine
client billing needs and transport method
- Define
schedules for file exchanges
- Establish
project schedule
After this initial meeting, the project is put in motion with
both Liberty Mutual and the employer preparing for the exchange
and processing of data. The following is a sequential
representation of the activities occurring:
- Requirements
defined
- File
transport interface established
- Access
lists defined
- Data
directories created
- Firewall
authorizations enabled
-
Encryption keys exchanged
- Test
eligibility file sent to Liberty Mutual
-
Confirmation on transport method
-
Confirmation on file format and content
- Test bill
file sent to employer
-
Confirmation on transport method
-
Confirmation on file format and content
- Test remit
file sent to Liberty Mutual
-
Confirmation on transport method
-
Confirmation on file format and content
- File
exchange process repeated as necessary to confirm success
- Production
eligibility file sent to Liberty Mutual
- Utilized
for program mailings and to validate employee
eligibility
- Program
launch
-
Communications mailed to employees
- On-site
awareness campaigns begin
- Production
bill file sent to employer
- Production
remit file sent to Liberty Mutual
While this list reflects a very thorough process, through the
use of an extremely flexible billing system, Liberty Mutual is
able to tailor the solution to accommodate the employer’s system
requirements and minimize the total time investment by the
employer and broker to an average of 15 hours of development
time.
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