Service
 

At Liberty Mutual, our customers are guaranteed claims service 24 hours a day, seven days a week, in the following areas:

• Accident/loss reporting capability

• Auto appraisals scheduled

• Automobile rental service

• Homeowner emergency repair service

• A network of 1,200 automobile repair facilities

• Guaranteed repairs

• Priority repairs for Liberty Mutual customers

• Coordination of rental car services through Enterprise Rent-A-Car

• Nondrivable vehicle pick up

• Liberty Mutual TLC Specialists select and monitor the quality of TLC facilities

• Designated Claims Account Manager

• Claims Service Review Meetings

• Defined Complaint Resolution Procedures

• 24-hour, 7-days-a-week Claims Accident Report Capability

• 24-hour, 7-days-a-week Roadside Emergency Service*

• 24-hour, 7-days-a-week Automobile Rental Service through our partner Enterprise Rent-A-Car

• 24-hour, 7-days-a-week Homeowner Emergency Repair Service

• Immediate Countrywide Legal Representation

• Complete Auto Appraisal available within 24 hours from date of report at a Liberty Mutual Drive-In or Repair Facility on 90% of all claims

• Immediate payment on 90% of insured vehicle appraisals by Staff Appraisers

• Referral to Repair Facility where services are provided on 95% of all appraisals

• Auto Glass Repair within 24 hours, excluding Sunday, on 95% of all claims

• Vehicle Evaluation within 24 hours on 90% of all total loss and theft claims

• Vehicle Purchasing Service with price discounts on 100% of all total loss and theft claims (financing arrangements available)

• Immediate assignment for personal contact within 24 hours on all potential liability injury claims

• Rental car reimbursement of up to $15 a day for 30 days is included with your standard policy. This coverage is available in most states

• New Car Replacement for cars totaled in their first year of ownership and with less than 15,000 miles. This coverage does not apply to leased vehicles.

• Contractor Referral Service available on all homeowner claims

• Optional Contents Replacement Services offered on all home claims

Liberty Mutual’s local sales force, state-of-the-art call centers and Internet options allow you to choose the way you want to do business. In addition to 350 sales and service offices, Liberty Mutual offers your employees a toll-free service number that is available Monday through Friday from 7 a.m. to 11 p.m. and Saturday from 7 a.m. to 9:30 p.m. ET.

*Service applies to auto policyholders and is provided by Cross Country Motor Club of Boston, Inc., Boston, Mass., or through Cross Country Motor Club of California, Inc., Boston, Mass.

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